• The 7 Key Struggles of Salesforce Admins in 2025 | Salesforce Ben

    Salesforce Admins: the unsung heroes managing the intricate gears of the ecosystem. Yet, as we unravel their daily realities, it becomes clear they’re handling a lot more than meets the eye. 1. Data Management Challenges – Over 51% of admins find managing duplicate data a recurring, time-consuming task. – These duplicates can affect reporting, automation,…

  • #SalesforceSummer25 – Access External Data in Prompt Builder with External Objects

    Salesforce’s latest enhancement could change the game for data accessibility. 1. Trend – The integration of external data into Salesforce’s Prompt Builder is an emerging trend, driven by the need for seamless data access across systems. – This allows Salesforce users to leverage external objects without leaving their familiar environment. 2. Insight – By integrating…

  • Why Small Businesses Benefit From Agentforce Right Now – Salesforce Admins

    Discover the untapped potential of Agentforce for small businesses—an opportunity many are overlooking. 1. Current Trend in Small Businesses – Digital transformation is critical for small businesses to remain competitive. – Small enterprises often lack the resources for large-scale CRM solutions, making them seek cost-effective alternatives. 2. Salesforce-Specific Insights – Agentforce provides a tailor-made solution…

  • Configure, Price, Quote With AI-Powered Experience in Salesforce | Salesforce Ben

    Salesforce CPQ remains integral, but the shift to Revenue Cloud is transformative. Yet, real-time intelligence in quoting remains a gap. 1. Emerging Trend – Revenue Cloud integrates with Salesforce natively and offers scalability. – Current quoting workflows lack real-time data intelligence integration. 2. Key Insights for Salesforce Professionals – Sales reps struggle with disconnected tools…

  • Demo to Deployment: Engaging Stakeholders With Agentforce – Salesforce Admins

    Discover the top secret to stakeholder engagement: it’s all about collaboration with Salesforce’s Agentforce! 1. Trend in Stakeholder Engagement – Businesses are increasingly focusing on aligning their internal teams with stakeholder interests. – Salesforce’s Agentforce emerges as a critical tool for bridging these gaps. 2. Insight for Salesforce Professionals – Agentforce offers extensive capabilities to…

  • New Salesforce Partner Cloud: What Is It and How Can You Get Started?  | Salesforce Ben

    Here’s what’s transforming Salesforce partnerships! 1. Industry Trend – The escalating need for seamless collaboration with implementation partners and distributors. – Companies aim to offer specialized expertise and enter new markets efficiently. 2. Salesforce-Specific Insights – Salesforce introduces Partner Cloud, a comprehensive solution to bolster partner ecosystems. – Includes three main components: Partner Relationship Management…

  • 10 Sales KPIs to Track in Salesforce | Salesforce Ben

    When it comes to optimizing sales performance in Salesforce, are you tracking the right KPIs? 1. Understand Current Trends – The spotlight is on revenue-focused KPIs to determine if sales teams are hitting targets. – KPIs act as benchmarks for performance alignment with business goals. 2. Key Salesforce Insights – KPIs like Open Pipeline, Closing…

  • Easy to Use Address, Email, and Phone Validation for Salesforce | Salesforce Ben

    Salesforce professionals, here’s a revelation: Is your CRM data truly accurate? 1. Streamlining Validation in Salesforce – Incorporate tools like Loqate to verify addresses, emails, and phone numbers directly within Salesforce. – Real-time validation helps in maintaining reliable contact information across various standard and custom objects. 2. Key Features of Loqate for Salesforce – Allows…

  • 8 Takeaways from Salesforce Connections ’25 | Salesforce Ben

    The hidden complexities of Salesforce’s Marketing Cloud Next could redefine your strategy. 1. Industry Convergence – New Marketing Cloud Next isn’t a migration but a convergence. – Existing customers get access to new tech, while using their current editions. – Significant time will be needed before it becomes standard. 2. Credit-Based Consumption – Concerns arise…

  • Salesforce Marketing Cloud Next (vs. MCE, MCAE, MCG, MCA) | Salesforce Ben

    Salesforce Marketing Cloud Next is reshaping the marketing landscape with its innovative convergence strategy. 1. Current Trend in Marketing Cloud – Salesforce introduces Marketing Cloud Next, merging various MarTech acquisitions. – Built on Data Cloud, it aims to streamline B2B and B2C marketing models. 2. Relevance for Salesforce Professionals – Offers a unified platform approach,…