• Slack and Agentforce: Set Up Agent Conversations | Kate Clicks Through It – Salesforce Admins

    Discover the unexpected synergy between Slack and Agentforce poised to redefine agent conversations. 1. Trend – Integration of Slack with Salesforce is transforming communication workflows. – Salesforce professionals are increasingly leveraging Slack to enhance team collaboration. 2. Insight – Slack streamlines agent interactions by centralizing communication. – Offers real-time updates and seamless information sharing within…

  • 88.9% Use AI, 32.6% Feel Behind: The Reality of AI in Salesforce Architecture | Salesforce Ben

    Artificial Intelligence: The silent revolution reshaping Salesforce Architecture. 1. Industry Trend – AI is rapidly becoming integral to Salesforce operations. – Businesses crave automation, personalization, and data-driven insights. 2. Insight for Salesforce Professionals – AI enhances CRM capabilities, offering predictive analytics and improved customer interactions. – Salesforce Einstein is pivotal in integrating AI seamlessly into…

  • Get Ready: Changes to Connected App Usage Restrictions Coming This September – Salesforce Admins

    Unlock the secret to managing connected app restrictions in Salesforce effectively. 1. Connected App Changes – Salesforce is rolling out changes to how connected apps are managed. – These modifications aim to enhance security and improve data handling. 2. Key Developments – Introduction of new permission settings for connected app usage. – Updated protocols to…

  • Salesforce Admin’s Guide to In-App Help Hacks | Salesforce Ben

    Here’s the untapped potential of in-app guidance every Salesforce professional should know. 1. Trend – In-app guidance is becoming a go-to method for enhancing user experience within Salesforce. – Organizations increasingly rely on these features to streamline training and boost productivity. 2. Insight – Salesforce admins can customize in-app prompts to guide users efficiently. –…

  • The Ultimate Guide to Salesforce AppExchange Grid Solutions in 2025 | Salesforce Ben

    Salesforce AppExchange Grid Solutions: A Game-Changer for 2025! 1. Future Trends in AppExchange – AppExchange is set to revolutionize how businesses access third-party applications. – The focus is on simplifying integration and enhancing user experience. 2. Key Insights for Salesforce Professionals – The rise of grid solutions offers streamlined, modular options for app deployment. –…

  • 5 Biggest Risks to a Salesforce Architect’s Career: What the Data Says | Salesforce Ben

    Here’s the shocking truth: even Salesforce Architects face career risks that can derail their success. 1. Career Risk: Skill Stagnation – Continuous learning is vital to stay relevant. – Embrace certifications and training to keep your skills updated. 2. Career Risk: Over-Specialization – Diversify your expertise to remain adaptable. – Explore cross-cloud capabilities to broaden…

  • How to Automate Your LWC Quality Check in Salesforce Using GitHub Actions | Salesforce Ben

    Automate your Salesforce LWC quality check like never before! 1. Quality Automation Trend – Automation in Salesforce processes is gaining momentum. – GitHub Actions offer a seamless way to integrate quality checks. 2. Salesforce-Specific Insights – Leveraging GitHub Actions can streamline LWC (Lightning Web Components) quality assurance. – Integrating automated checks ensures code quality and…

  • The Complete Guide to Salesforce Flow | Salesforce Ben

    Unlocking the full potential of Salesforce Flow can redefine your automation strategy. 1. Current Trend in Salesforce – Automation is pivotal in modern CRM strategies. – Salesforce Flow is increasingly recognized for its powerful automation capabilities. 2. Key Salesforce Insights – Flow offers a user-friendly interface for automation tasks. – It supports complex business processes…

  • MarDreamin’ Virtual is Back November 2025 as MarDreamin’: On Tap – The Spot

    Discover how Salesforce events are reshaping community engagement and knowledge sharing. 1. Current Trend – Salesforce events have evolved into a dynamic platform, focusing on both networking and knowledge expansion. – Mardreamin’, the event spotlighted, offers a fresh approach, blending virtual and in-person experiences. 2. Salesforce-Specific Insights – For Salesforce professionals, events like Mardreamin’ are…

  • Secure Service Agents with Customer Verification

    Here’s the hidden issue with Salesforce that no one tells non-tech managers: Customer verification is transforming service agent interactions. 1. Trend: Customer verification is becoming essential in service interactions. – Increasing need for secure interactions. – Heightened focus on customer data protection. 2. Insight: Salesforce professionals can leverage built-in verification features. – Utilize Salesforce’s native…