Enhance Salesforce accessibility with AI tools: Lightning Article Editor and Einstein Service Replies. Learn how to elevate user experience seamlessly …
Here are highlights from article Use Salesforce’s AI Capabilities to Increase Accessibility for Your Users – Salesforce Admins
1. Making Knowledge content accessible:
– Salesforce’s new Lightning Article Editor has a built-in Accessibility Checker that scans articles for violations of WCAG standards.
– Authors can easily fix accessibility issues right from the editor.
– This ensures that Knowledge content is accessible to low-vision users.
2. Breaking language barriers:
– Language barriers can be a significant obstacle to equal opportunities for non-native speakers.
– Salesforce’s generative Einstein Service Replies automatically create chat or email responses based on the organization’s Knowledge base.
– This helps overcome language barriers and creates more equal opportunities for service agents.
3. Enhancing career growth for non-native speakers:
– AI-generated replies in the customer’s native language help service agents feel more confident when communicating with customers.
– Enabling service agents to generate service replies in the customer’s native language removes a critical disadvantage for non-native speakers.
– This creates more equitable opportunities for career growth.
4. The advent of a generative AI-powered revolution:
– Salesforce is at the forefront of a generative AI-powered revolution in the service industry.
– Salesforce Admins play a crucial role in bringing this revolution to life.
– Admins already have the technical and business skills to implement AI-powered features.
5. Importance of accessibility in the age of AI:
– Accessibility is a human right, and making technology accessible for everyone is crucial.
– AI presents unprecedented opportunities to enhance accessibility.
– Salesforce Admins have the power to leverage AI capabilities to increase accessibility for users and customers.
You can read it here: https://sfdc.blog/vIjQZ
Source from admin(dot)salesforce(dot)com