Here’s the hidden potential in Salesforce that can supercharge your sales and service capabilities.
1. Trend
– Salesforce is evolving to offer deeper integration and alignment between sales and service teams.
– The focus is on creating more cohesive strategies to enhance customer engagement and satisfaction.
2. Insight
– Leveraging Salesforce’s Foundations for Sales and Service can streamline operations.
– This approach helps bridge gaps between teams, ensuring a seamless customer journey.
3. Depth
– For Salesforce professionals, this means understanding the intricacies of cross-departmental workflows.
– Challenges include aligning data and processes to ensure that all teams have real-time access to customer information.
4. Execution
– Adopt integrated Salesforce features to unify sales and service data.
– Regularly train teams on new functionalities to maximize effectiveness.
Drive consistent communication between sales and service to boost customer satisfaction and loyalty.
You can read it here: https://sfdc.blog/QdVkh
Source from admin(dot)salesforce(dot)com