Over the last year, OpenAI has emerged as the world’s leading AI service and, as part of that growth, is rapidly making its way into Salesforce. While Salesforce enables customers to access it via its Einstein GPT suite of products, Salesforce Admins and Developers have also started integrating directly with OpenAI’s APIs and the many …
Here are highlights from article Understanding How to Apply OpenAI to Salesforce: An Admin’s Guide | Salesforce Ben
1. OpenAI’s rapid implementation in Salesforce:
– OpenAI is rapidly being integrated into Salesforce, both through Einstein GPT suite of products and direct integration with OpenAI’s APIs and AppExchange apps.
– Salesforce Admins and Developers are embedding OpenAI into their offerings to deliver AI-powered features.
2. Benefits of understanding OpenAI concepts for Salesforce Admins:
– Optimization of business processes, making day-to-day operations more efficient and effective.
– Ability to confidently explain the secure and responsible use of AI within the organization.
– Continual evaluation of AI’s utility in the Salesforce org to stay at the forefront of implementation.
3. Concept 1: Models:
– AI models refer to large language models (LLMs) created by organizations like OpenAI.
– OpenAI has multiple models with unique capabilities, including GPT-3.5 Turbo, GPT-3.5 Turbo 16k, GPT-4, and GPT-4 Turbo.
– Each model has different levels of understanding and generating natural language, as well as interpreting and generating code.
4. Concept 2: Language and Prompt Engineering:
– Language engineering involves crafting prompts and instructions to get desired outputs from AI models.
– Prompt engineering is the process of designing and refining prompts to effectively interact with AI models.
– Admins need to understand how to structure prompts to achieve the desired results and improve AI models’ performance.
5. Concept 3: API Access and Integrations:
– Salesforce Admins can access OpenAI’s APIs to integrate AI models into their Salesforce org.
– Integrations can be done through custom development or using existing AppExchange apps.
– Admins need to understand API authentication, rate limits, and best practices for securely leveraging OpenAI’s capabilities.
You can read it here: https://sfdc.blog/nGGrT
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