Salesforce Health Cloud is a specialized patient and provider platform for health industry organizations. Here’s everything you need to know …
Here are highlights from article Ultimate Guide to Salesforce Health Cloud | Salesforce Ben
1. Salesforce Health Cloud Overview
– Specialized patient and provider platform for health industry organizations
– Utilizes cloud technology, mobile, and social capabilities
– Aims to lower costs, increase productivity, and provide a 360 view of patients
2. Features and Benefits of Salesforce Health Cloud
– Connects relevant teams for coordinated care
– Multi-layered security approach for patient data protection
– Easy access to clinical and non-clinical patient data
– Tailored for healthcare providers, payers, medical device companies, and pharmaceutical manufacturers
– Delivers personalized, connected care across the healthcare ecosystem
3. Who Can Benefit from Salesforce Health Cloud
– Healthcare providers, payers, medical device manufacturers, pharmaceutical companies, and clinical research organizations
– Addresses challenges such as managing complex patient data, coordinating care, and delivering personalized patient experiences
– Improves patient satisfaction, reduces costs, and delivers better patient outcomes
4. Success Stories
– New England Biolabs streamlined customer service processes and improved customer satisfaction
– John Muir Health improved care coordination and patient engagement
5. Restoring Patient Trust and Data Security
– Trust in healthcare systems in countries like the US and UK is dwindling
– Health organizations face the challenge of restoring patient trust, providing empathetic care, and prioritizing data security
– Tools like Health Cloud can help achieve these goals, but it is not a guaranteed perfect fix
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Source from salesforceben(dot)com