Salesforce Admins: The Unseen Pillars of Digital Transformation
1. AI’s Growing Role in Productivity
– Over 71% of Salesforce Admins are leveraging AI tools to boost productivity.
– Upskilling is crucial as AI continues to integrate into Salesforce’s core.
2. Increasing Complexity of Salesforce
– 64.7% of admins note that Salesforce is becoming more complex.
– Tasks like Flow migration and Profile-to-Permission Set transitions require significant time.
3. Experience vs. Certifications
– Hands-on experience is rated higher than certifications in career value.
– Admin, Advanced Admin, and Platform App Builder certifications remain the most beneficial.
4. Overload and Satisfaction Paradox
– 53% feel overwhelmed, yet 48.3% are more satisfied now than pre-2020.
– Managing technical debt and duplicate records are top challenges.
5. Lean Teams and Developer Support
– Many admins work in small teams; developer support is limited.
– 75.2% rely on external partners due to a lack of in-house developers.
6. Confidence Gaps in AI and DevOps
– Strongest in problem-solving; weakest in Revenue Cloud, DevOps, and AI.
– Advanced admins also face confidence challenges with new technologies.
7. Diversity, Equity, and Inclusion Challenges
– Female admins often rate themselves as intermediate despite experience.
– DEI efforts must address all dimensions of identity and ability.
Salesforce Admins are not just maintainers—they are digital leaders. Invest in their training and support to harness the full potential of emerging technologies.
You can read it here: https://sfdc.blog/VcCcM
Source from salesforceben(dot)com