Here’s how custom evaluation criteria are transforming Salesforce testing strategies.
1. Trend
– Salesforce is increasingly enabling custom evaluation of AgentForce agents.
– This customization caters to specific business needs and metrics.
2. Insight
– Salesforce professionals can now build tailored testing scripts.
– Custom evaluation allows testing against unique performance indicators.
3. Depth
– Custom criteria mean deeper insights into agent performance.
– Professionals face the challenge of accurately defining and implementing criteria.
– Misalignment with business goals can lead to skewed results.
4. Execution
– Define clear objectives before setting up custom evaluation metrics.
– Regularly review and adjust criteria to stay aligned with evolving business needs.
Leverage custom criteria to enhance testing precision and align with dynamic business requirements.
You can read it here: https://sfdc.blog/izwEX
Source from developer(dot)salesforce(dot)com