The regional business managers of ABP Corporation often need to update the account information of patients in Salesforce. When a patient’s account record is updated in Salesforce, the corresp …
Here are highlights from article Salesforce Integration Scenario #58
1. The regional business managers of ABP Corporation need to update the account information of patients in Salesforce.
2. When a patient’s account record is updated in Salesforce, the corresponding patient information in SAP needs to be updated manually.
3. The sales director wants to automate this process to reduce the time spent on data entry.
4. The key fields that often get updated are Phone, Email, and Mailing Address.
5. Due to limitations in SAP, a REST or SOAP API endpoint cannot be exposed, so the recommended Salesforce API for this requirement is the Streaming API.
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