“What do you think is the difference between a good and a great Salesforce Architect?” Years ago, I was sharing a cab after Dreamforce with a Salesforce Architect friend and winding through stalled traffic in downtown San Francisco. The topic of why many aspiring architects fail their first attempt at CTA exams came up. Well …
Here are highlights from article Salesforce Architects: From Good to Great With Design Thinking | Salesforce Ben
1. Focus on UX Being the Center of Tech and Business
– Advocate for customers and users
– Understand the business and user context
– Interview users, create personas, and define user interactions and workflows
2. Solve Beyond the Immediate Business Problem
– Design solutions that last
– Consider user interaction, scenarios, taxonomy, and maintenance
– Reduce user pain points and scale with future tech stacks
3. Design Thinking Is Essential for Architects
– Architect scalable and personalized CRMs
– Strive for personalized components and user preferences
– Use design thinking to improve business outcomes and accelerate delivery
4. Leverage Design Thinking to Architect Solutions that Last
– Move from good to great by using design thinking
– Apply design thinking principles in Salesforce projects
– Ensure controlled and organized deployment of software updates
5. Always Consider the Best-Designed Path Forward
– Architect future-proof, scalable solutions in complex environments
– Go beyond technical expertise and make a positive impact for users and business
– Frame design challenges and inspire alternative solutions with “how might we” questions
You can read it here: https://sfdc.blog/dblQo
Source from salesforceben(dot)com