Sarah Flamion discusses the latest in generative AI on the Salesforce Admins Podcast replay …
Here are highlights from article Replay: Sarah Flamion on Generative AI – Salesforce Admins
1. Generative AI:
– Algorithms that can generate new content based on existing data.
– Can generate text, images, code, voice, video, and more.
– Interface for generative AI is natural language processing (NLP).
2. The human in the loop:
– Generative AI is a completion system, not an encyclopedia.
– Identifies patterns and predicts the next thing in the sequence.
– Prompt engineering focuses on improving results by adapting the model and giving feedback.
3. Jobs to be done and Salesforce:
– Generative AI can make users’ lives easier on Salesforce.
– Examples: automatically logging calls based on AI-generated transcripts, cleaning up old data.
– Businesses have Jobs to Be Done, and generative AI can change how these jobs are accomplished.
4. Supercharging human capabilities:
– Generative AI enhances what humans can do.
– Can provide variations on an image or generate a quick first draft of content.
5. Importance of change management:
– Change management is a crucial skill for admins in the future.
– Generative AI can bring significant changes to businesses, requiring adaptability and management.
You can read it here: https://sfdc.blog/RcsVn
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