Share this article…Org-wide email addresses in Salesforce are email addresses that will be used by the Salesforce org to send emails from within Salesforce. They allow the user (or the Salesforce org itself) to send emails from an alias or group, rather than from one… Read More …
Here are highlights from article Org-Wide Email Addresses – What Are They and Why Do I Need Them? | Salesforce Ben
1. Purpose of org-wide email addresses in Salesforce:
– To have a “Default No-Reply Address” for case notifications, alerts, and holiday closure notifications.
– To provide the proper reply address for group emails.
2. Steps to set up a default no-reply address:
– Create an email alias with the desired format.
– Navigate to Setup > Organization-Wide Email Addresses > Add.
– Enter a display name and the email alias.
– Select the appropriate options for default no-reply address.
– Verify the email by clicking on the link in the verification email.
3. Steps to set up general org-wide email addresses:
– Decide which profiles can send emails from the address.
– Restrict access to only the team that needs it.
4. Time required for org-wide email addresses to be ready for use:
– It may take anywhere between 30 minutes to several days, per Salesforce guidance.
5. Use cases for org-wide email addresses:
– Sales Operations sending email alerts for open opportunities.
– Customer support teams using group emails for handling customer inquiries.
– Marketing teams sending promotional emails from a group email.
You can read it here: https://sfdc.blog/PRktA
Source from salesforceben(dot)com