Share this article…Einstein GPT has made headlines in what seems like a constant cycle of GenAI-enabled capabilities and use cases. It kicked off with Einstein GPT being unveiled and the Salesforce AI Cloud roadmap including no less than 16 capabilities rolling out in fast succession… Read More …
Here are highlights from article How Salesforce Runs Einstein GPT Pilots (ft. Gucci GPT) | Salesforce Ben
1. Salesforce has been running pilots with key brands, including Gucci, to test Einstein GPT.
– The pilot phase involves a small sample of customers who have opted in to test drive the functionality.
– Results are gathered and iterations are made before moving into Beta and then General Availability.
– A/B tests are conducted between users using the technology and an equivalent control group to measure effectiveness.
2. Gucci was the first pilot customer for Einstein GPT, creating “Gucci GPT.”
– Case handling efficiency with Einstein GPT was 30% higher compared to users not using the technology.
– Salesforce also piloted their own Einstein GPT technology for CodeGen, resulting in a 30% productivity increase.
3. Salesforce has been improving upon the technology based on the pilot results and will continue with further rounds of pilot research.
4. Salesforce believes that as Einstein GPT becomes more tightly integrated into the user interface of apps, the productivity and efficiency gains will increase.
5. Knowing about the rapid pilot programs conducted by Salesforce is important for organizations looking to roll out similar experiments with Einstein GPT.
You can read it here: https://sfdc.blog/YWxMg
Source from salesforceben(dot)com