Dive into the transformative capabilities of Salesforce’s Prompt Builder with insights from Marissa Scalerico. Here’s how this tool can fine-tune your user experience and admin efficiency:
1. **User Guidance Customization**
– Design prompts that guide users contextually through processes, reducing the need for extensive training.
– Customize timing and conditions for when prompts appear to optimize user engagement.
2. **Real-time Feedback**
– Implement prompts that collect user feedback immediately, offering a real-time pulse on user satisfaction and difficulties.
– Use this instant feedback to iterate and improve Salesforce processes swiftly.
3. **Enhanced Onboarding**
– Streamline new user onboarding by creating prompts that lead novices through complex tasks with ease.
– Reduce time to competency for new users, allowing them to become productive more quickly.
4. **Targeted Communications**
– Deliver announcements and critical updates directly within Salesforce, ensuring high visibility.
– Segment and target specific user groups to ensure information relevance and minimize disruption.
5. **Measurement and Optimization**
– Monitor prompt interactions to gather data on user behavior and process efficiency.
– Leverage analytics to refine prompts and enhance the overall user experience.
Harness Prompt Builder to elevate your Salesforce environment, tailor user interactions, and streamline the road to success.
You can read it here: https://sfdc.blog/mziZf
Source from admin(dot)salesforce(dot)com