Is AI keeping secrets from you?
1. Trend
– AI agents are transforming customer interactions, but visibility into their operations is limited.
– Salesforce is introducing tools to enhance transparency and optimize AI performance.
2. Insight
– AgentForce Optimization offers Salesforce admins the ability to monitor AI agents closely.
– Provides insights into the decision-making process of AI, ensuring alignment with business goals.
3. Depth
– Salesforce professionals face challenges in integrating AI insights with existing systems.
– There’s a growing need for admins to ensure AI decisions align with customer service strategies.
4. Execution
– Regularly review AI performance dashboards to identify any misalignments.
– Train your team on interpreting AI insights to optimize customer interactions.
Consider integrating AI performance reviews into regular team meetings to enhance alignment and customer satisfaction.
You can read it here: https://sfdc.blog/LKQoB
Source from admin(dot)salesforce(dot)com