Share this article…The Salesforce platform is very powerful. With every new release, your org becomes more powerful, but also more complex. As Spiderman was once told: “with great power comes great responsibility”. So, how do you take real responsibility for maintaining your org? With everything… Read More …
Here are highlights from article Complete Guide to Salesforce Documentation (In the AI World) | Salesforce Ben
1. Importance of Documentation in Salesforce:
– Documenting changes in your org is necessary to maintain its complexity and ensure responsible management.
– Documentation accelerates future changes by reducing the time taken for change impact analysis.
– Poor documentation makes it difficult to understand which fields should be used and how they are populated.
– AI requires correct and accurate data, which can only be achieved with good documentation.
2. AI’s Need for Documentation:
– Data is fuel for AI, and AI capabilities in Salesforce rely on accurate data.
– AI reads org documentation to improve effectiveness in maintaining the org.
– Better org documentation leads to better results that AI can deliver.
3. Benefits of Documentation:
– Documentation helps understand why certain metadata items were implemented and the implications of making changes.
– Every change in the org carries the risk of breaking something, and documentation reduces the time spent on impact analysis.
– Good documentation enables developers to build the right things, reducing rework, speeding up implementation, and improving user adoption.
– Linking documents together builds institutional knowledge and reduces technical debt, making subsequent changes faster and less risky.
4. Challenges with AI Implementation:
– Levels of technical debt make implementing AI difficult.
– 40% of development time is spent dealing with technical debt, according to IDC Explorer Future of Work survey data.
– Firefighting is required whenever a change breaks something in the org, adding to the time spent on technical debt.
5. Overall Importance of Documentation:
– Documentation is crucial for maintaining and managing the complexity of the Salesforce platform.
– It not only accelerates future changes but also ensures the accuracy and quality of data for AI capabilities.
– Good documentation improves effectiveness in maintaining the org, reduces technical debt, and enables faster and less risky changes.
You can read it here: https://sfdc.blog/pTveN
Source from salesforceben(dot)com