Discover the untapped potential of custom agent actions in Salesforce with Agentforce.
1. Transformative Use Cases
– The blog outlines creative scenarios using Agentforce’s custom agent actions.
– Empower agents to create custom metadata, monitor Marketing Cloud journeys, and interact with LWCs.
2. Enhancing Metadata Creation
– Use prompt templates and Apex to enable agents to generate metadata on request.
– A two-step action process, ensuring seamless metadata operation without callout errors.
3. Marketing Cloud Integration
– Equip agents with a custom Apex action to retrieve Marketing Cloud journey data.
– Agents can manipulate data on the fly, offering real-time insights without redundant calls.
4. Interactive LWC Responses
– Generate and display messages through Apex and platform events with LWCs.
– Bear in mind the constraints of using empApi listeners on components accessible to all users.
Salesforce Technical Debt
Neglecting Salesforce technical debt can stifle your CRM’s agility, slowing business growth. It accrues as systems become cluttered with outdated processes, increasing maintenance costs. Proactively managing this debt not only maximizes Salesforce ROI but aligns IT capabilities with strategic business goals. Conveying the impact and solutions to non-technical managers is crucial, ensuring informed decisions that support long-term objectives.
As Salesforce professionals, leveraging these advanced capabilities not only optimizes workflows but also enhances the customization of Salesforce tools, paving the way for innovative solutions.
You can read it here: https://sfdc.blog/EVdAQ
Source from developer(dot)salesforce(dot)com