Discover expert insights on Salesforce problem-solving and the power of volunteering within the Salesforce community …
Here are highlights from article Anthony Cala on Solving Business Problems – Salesforce Admins
1. Anthony Cala’s background:
– Senior Salesforce Consultant at eVerge Group
– US Army Veteran
2. Transition from veteran to Salesforce consultant:
– First experience with Salesforce working with the Wounded Warrior Project
– Started career on the platform as a consultant
– Mentors veterans and organizes events in his spare time
3. Approach to problem-solving:
– Starts by conducting user interviews and documenting current processes
– Empathy is key during user interviews
– Creates thorough user stories and personas
4. Importance of gaining experience with nonprofits:
– Started by volunteering for organizations he was interested in
– Mentioned his profession and got involved with Salesforce later
– Nonprofits often have access to discounted Salesforce features and tools
5. The significance of being available to help:
– Anthony is dedicated to being there when organizations need assistance
– Highlights the importance of picking up the phone and being responsive
Note: The article is a podcast episode summary featuring Anthony Cala, a Salesforce consultant and US Army Veteran, discussing problem-solving, volunteer work with nonprofits, and the importance of being available to help.
You can read it here: https://sfdc.blog/sYAgJ
Source from admin(dot)salesforce(dot)com