Here’s the hidden issue with Salesforce that no one tells non-tech managers.
1. Emerging Trend
– Salesforce is moving towards more advanced AI-driven features.
– The recent introduction of AgentForce Variables is a major step.
2. Key Insight for Salesforce Professionals
– AgentForce Variables are designed to structure agent memory better.
– This feature supports more sophisticated customer interactions.
3. Implications and Challenges
– Salesforce professionals need to rethink how they structure workflows.
– There is a learning curve associated with implementing these variables.
4. Actionable Advice
– Begin exploring the documentation on AgentForce Variables.
– Experiment with small implementations before scaling up.
Embrace these changes to enhance customer engagement and stay ahead in the competitive landscape.
You can read it here: https://sfdc.blog/hozqM
Source from developer(dot)salesforce(dot)com