Discover the crucial evolution in Salesforce’s ecosystem that could impact your user feedback processes significantly.
1. Trend Overview
– Salesforce plans to retire GetFeedback and Delighted by 2026.
– This shift reflects a growing trend toward harmonizing feedback tools within Salesforce.
2. Salesforce Insights
– With the removal of these tools, there’s a push toward integrating native Salesforce solutions.
– Encourages leveraging Salesforce’s own feedback capabilities and other integrated tools.
3. Implications and Challenges
– The transition may pose challenges in migration and data continuity.
– Salesforce professionals need to prepare for tool updates and potential changes in user feedback strategies.
4. Actionable Steps
– Start assessing current feedback processes using GetFeedback and Delighted.
– Explore Salesforce’s native options and identify potential gaps to address early on.
– Develop a transition plan to ensure seamless data migration and maintain feedback quality.
5. Technical Debt Consideration
– Addressing technical debt now can prevent future complications during the transition.
6. Forward-Looking Recommendation
– Stay ahead by regularly reviewing Salesforce updates and trends to ensure alignment with best practices and maximize ROI.
You can read it here: https://sfdc.blog/jAzUZ
Source from salesforceben(dot)com