5 Steps for Admins to Get Agentforce Ready – Salesforce Admins

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Are you ready to prepare your Salesforce environment for a wave of AI-driven transformations?

1. Understanding AI Integration
– The rise of AI in Salesforce means adapting environments to leverage AgentForce.
– AI integration requires a keen focus on seamless connectivity and data flow.

2. Key Steps for Admins
– Set up Service Cloud Voice to connect telephony and Salesforce data.
– Optimize your Knowledge Base to assist AI in providing accurate responses.

3. Considerations for Architects
– Ensure robust data governance to maintain data quality and compliance.
– Design scalable solutions that accommodate future AI enhancements.

4. Takeaways and Best Practices
– Regularly review and update system configurations for AI compatibility.
– Engage in continuous learning to stay ahead of AI developments.

5. Managing Technical Debt
– Neglecting technical debt can slow down innovation and AI integration.
– Proactively managing this debt ensures your Salesforce ROI is maximized.

As AI rapidly evolves within Salesforce, staying proactive and informed is crucial for success.

You can read it here: https://sfdc.blog/MIZxe

Source from admin(dot)salesforce(dot)com

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